Michelle Scott

I do too have enough disk space!

/in /by

You receive the e-mail from your ACT! admin, your ACT! CC, or your hosting provider (hopefully TrilogyCRM!) and you follow the instructions to apply your Service Pack.  The file starts to unpack and. . . “There is not enough space on drive C:\ to extract this package”. 

What?  You know you have about 14TB open.  This is an iddy biddy file.  You have tons of disk space!

It’s true, you do have enough disk space.  If you copy the file the file, within the folder, it should extract just fine.  In most cases, the file will be in your Downloads file.  If you chose a different location, substitute that location where we reference the Downloads folder. 

  1. Navigate to your Downloads folder. 
  2. Right click on teh ACTPrem2013SP1_US_Update.exe file
  3. Choose Copy
  4. Right click any where in that folder and choose Paste
  5. You’ll end up with the original file and a faile named “ACTPrem2012SP1_US_Update-Copy.exe”
  6. Double click the Copy file

The file should extract and you’re on your way to Sage ACT! 2013 SP1!

Michelle Scott

ACT! 2013 Sync Failed

/in /by

Sage recently released Service Pack 1 for Sage ACT! 2013.  If your database administrator is on top fo the releases, it’s likely that SP1 was installed at the server level, and now you need to apply it to your local copy.  If you are the database admin, you might get a few calls about your users getting this message: 

ACT! 2013 SP1 does include a database schema update.  That basically means the format of the database is changed as part of the update.  All of the databases, server and remotes, have to be running the same version.  So, the first step is to check the version.  Click Help, then About ACT!.  If you are running SP1 the version is Sage ACT! 2013 Version 15.1.108.0.

If the versions don’t match, you’ll want to follow the instructions in this Sage KB http://bit.ly/Wvahig to apply SP1.  After you apply the Service Pack, ACT! will prompt you to update the database.  You must have Admin priviledges to ACT! to do so.  If you receive a message that you don’t have the proper database rights like this: 

At this point, you should get in touch with your database administrator.  The ACT! database admin can login with their credentials, update the database, log out and then you are on your way!  Of course, should you prefer expert help with applying the service pack, you can always engage TrilogyCRM’s support team.  Give us a call at 866.303.0276 or for the quickest response, e-mail us at support@trilogycrm.com.